Crypto FAQ
Unlock actionable crypto insights and accelerate growth with our AI-powered analytics. Make data-driven decisions that deliver exceptional results.
Your security is our top priority. Glacier Bitwise employs bank-grade encryption, two-factor authentication (2FA), and cold storage for digital assets. We adhere to stringent financial regulations in Schweiz and undergo regular independent audits. Funds are insured against unauthorized access, so you can trade with confidence.
- Step-by-step guidance and 24/7 support
- Risk-free demo for practising with virtual funds
- Automated solutions that handle the heavy lifting for you
- Begin with as little as and learn as you trade!
Card withdrawals are usually processed within 1–3 business days in most regions. Crypto withdrawals to external wallets are typically completed in under 30 minutes. Actual timelines may vary based on your bank and verification status.
We generate revenue from premium features and volume-based partnerships with exchanges, not from user fees. There are no hidden costs—you will always see the exact transaction amount before confirming.
Yes! Glacier Bitwise is available in most countries worldwide (98+ and growing). Simply choose your country during registration to confirm availability and view local payment methods. We adhere to all applicable local regulations to keep your trading secure and compliant.
- AI-powered recommendations - Receive personalized coin suggestions tailored to your risk profile
- Ready-made portfolios – Preselected bundles (e.g., "Starter Pack", "DeFi Bundle")
- Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
Support is available 24/7 via live chat or email at info@glacier-bitwise.com. For urgent matters, our average response time is under 15 minutes.
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Licensed Service
- Registered with [FinCEN, FCA, and CySEC]
- Routine audits by independent firms
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Country-Specific Rules
- Automated geo-compliance: Our platform adapts to your country's regulations
- KYC verification required where legally mandated
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Your Funds Are Secure
- Bank-level security (as with your online banking)
- 95% of assets secured offline (cold storage)
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers (SEPA and SWIFT - 0% fee)
- PayPal (instant processing)
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Crypto Deposits
- Direct cryptocurrency transfers (BTC, ETH, USDT - 0% fee)
- QR Code Scanning for Mobile Wallets
Crypto Support
Customer Support and Assistance
For any inquiries, please contact our brokerage partner directly. If you do not yet have an account with a trusted partner, let us know and we will help you get set up. If you encounter any issues with your broker’s support, contact us and we will work to resolve the matter.
Support Hours
Our customer service team is available 24/7 without interruption. On rare occasions when immediate access is not possible, rest assured our support specialists will respond to your request as quickly as possible.
